Terms of purchase

Delivery Terms

Normal delivery time is 1–3 business days. During high season, summer, and sale periods, delivery may take longer.

We ship all orders with PostNord. We are not financially responsible for delays caused by the shipping company and cannot be held liable for shipments lost during handling by the carrier.

If you discover damage to the package, report it immediately to the post office or the carrier and file a damage report. Do not collect a damaged package! If the damage is discovered after opening the package and it can be attributed to the shipping company's handling, contact them and file a damage report.

In case of errors, missing/damaged items, or if your package has not arrived, notify us within 14 days from the order date.

If you place an order but do not collect the package before it is returned to us, we will charge you SEK 395 to cover handling and return costs.

Shipping Cost

Shipping within Sweden starts at SEK 49 (free shipping on orders over SEK 499). Shipping to other parts of Europe starts at SEK 99.

Right of Withdrawal / Claims

In accordance with the Distance Selling Act, you have the right to return ordered fault-free goods within fourteen (14) days of receiving the item (not valid for custom or made-to-order products). To exercise your right of withdrawal, follow the return instructions on the order specification included in the package. Only returns of unused/undamaged products in unopened packaging are accepted. Return shipping is at the customer's expense, and refunds do not include transport or service costs. The customer is responsible for ensuring the item is well-packaged and reaches Melrose AB (www.MelroseBeautyStore.com) undamaged. Due to hygiene reasons, we do not accept returns on hair extensions if the packaging has been opened. Unapproved returns will be sent back to the customer at an additional shipping cost of SEK 69.

Payment Options

Klarna Checkout After identification and risk assessment, Klarna Checkout displays available payment options. Klarna or one of Klarna's partners handles the payment transaction, while the purchase is made directly from the store. Product or service-related inquiries should be directed to the store.

Current options include invoice, installment, card payment, or direct bank payment. Invoice is the default option.

Klarna Invoice Pay safely and easily after receiving your goods. Always 14 days to pay. No card details required. 14-day right of withdrawal under the Distance and Home Sales Act.*

A reminder fee of SEK 50 and late payment interest of 26.00% apply if payment is missed. A credit check may be performed. Klarna processes personal data for customer analysis, identification, credit checks, and marketing.

*Not valid for all products/services, e.g., flights, events, and custom-made goods.

Klarna Account Choose how much to pay each month. All Klarna purchases are gathered on one invoice. Pay from SEK 50/month. Monthly fee SEK 29.

Example: On a SEK 10,000 purchase, setup fee is SEK 0. Annual interest is 19.90% (effective interest rate 29.22%). Total price SEK 11,458 over 12 months (monthly SEK 955). Credit check may be performed.

- Paypal

PayPal Pay with credit card or PayPal balance.

Information

We are not responsible for any typographical errors or inaccuracies in product specifications. Product images are for illustration purposes only and may not represent the exact appearance or characteristics.

SMS Notifications

The phone number provided at checkout may be used for SMS updates about delivery or order-related communication.

GDPR

Your personal data is handled according to applicable GDPR regulations.

Disputes

Any disputes are primarily resolved through communication with our customer service.

Force Majeure

In the event of war, natural disasters, labor disputes, government decisions, missed deliveries from suppliers, increased costs, or other comparable events beyond our control, we are released from fulfilling the terms of the agreement.

At MelroseBeautyStore.com, we protect your privacy and aim for a high level of data protection. This privacy policy describes how we collect and process your personal data and your rights.

Data Controller

Melrose AB, org. no. 556762-5503, is responsible for the processing of your data in accordance with applicable laws.

Data Collection To process your orders, we collect personal data such as name, email, phone number, IP address, and address. We also collect data when you sign up for newsletters or contact us via forms.

Use of Data We process your personal data to:

Fulfill our obligations, such as processing orders and providing support
Provide customer service
Send information via email, SMS, and phone
Improve products and offerings
Prevent fraud
Comply with legal requirements

Legal Grounds for Data Collection

Purpose 1: Order processing and support – Legal basis: Contract

Purpose 2: Compliance with law – Legal basis: Legal obligation

Purpose 3: Marketing – Legal basis: Consent

Storage Duration

We store your data only as long as necessary for the purposes collected. Data may be stored longer to comply with legal requirements.

Third-Party Sharing

We do not sell or share personal data with external parties, except trusted partners who help operate the site and services.

Security

We and our partners take necessary security measures to protect your data. Data is stored within the EU.

Cookies

We use cookies to improve access and personalize your experience. Cookies are not linked to personally identifiable data.

Unsubscribe

You can unsubscribe from marketing emails at any time via the link in each email.

Consent

By using our website, you agree to our privacy policy.

Policy Updates

We may update this policy when necessary.

Contact

Contact us if you have questions about this policy or your personal data. You have the right to request a summary of your stored personal data once per year free of charge.