Return Policy

We want you to feel safe when shopping with us. Below you will find information about returns, cancellation rights and complaints.

Right of withdrawal
According to the Distance Contracts Act, you have the right to cancel your purchase within 14 days of receiving the goods, provided that the goods are free from defects and are not covered by the exceptions below.

The right of withdrawal does not apply to:
– special-order goods and custom-made goods
– hygiene products that have been opened or used
– products where the packaging has been broken and the item can no longer be sold for hygiene reasons

Examples of goods where the right of withdrawal expires if the packaging is broken are eyelashes, hair extensions, skin care products, as well as devices and accessories intended for personal or cosmetic use.

To cancel a purchase, the product must be:
– unused
– undamaged
– in unopened original packaging

Returns must be made according to the instructions included with your order. Return shipping is paid by the customer. Shipping costs are not refundable.

If the return is approved, we will refund the amount within 7 working days of the return being received and approved. Refunds will be made to the same payment method used at the time of purchase.

Unapproved returns will be sent back to the customer for a return shipping fee of SEK 99.

Complaint
If you have received an incorrect or defective product, please contact us via email at [email protected]   as soon as possible after the error is discovered. Attach a clear description and pictures or video showing the error.

We will make an initial assessment based on the submitted material. If necessary, we may ask you to send the product back for inspection. If the complaint is approved, you will be compensated according to the Consumer Purchase Act, through repair, new product or refund.

The right of complaint only applies to manufacturing defects. Damage caused by incorrect use, normal wear and tear or external influences is not covered.

Complaints must be made within a reasonable time after the defect is discovered, but no later than three years from the time of purchase.

Transport damage
If your package is visibly damaged upon delivery, this should be reported directly to the agent and the package should not be collected. If the damage is only discovered after opening, the carrier should be contacted to report the damage.

Unclaimed packages
For shipments that are not picked up and returned to us, a fee of SEK 395 will be charged to cover shipping and handling costs.