Delivery

Normal delivery time is 1-3 working days. During peak season, summer and during SALE periods it may take longer. For made-to-order items, the delivery time is longer and the estimated delivery time is on the product page. We ship all orders from our warehouse in Sweden.

We ship orders with Postnord. We do not take financial responsibility for any delays due to the shipping company and we are not responsible for shipments that are lost during the shipping company's handling.

If you discover damage to the package, you must immediately report this to the post office or other carrier and file a damage report. Do not pick up a damaged package! If you do not discover the damage until you have opened the package, and the damage is of a nature that can be attributed to the handling of the post office or carrier, you must contact them and file a damage report.

In the event of any errors, missing/damaged goods or if the package has not arrived, you must notify us within 14 days of the order date.

If you have ordered and do not collect your shipment before it is returned to us, we will invoice you SEK 395 to cover our costs and for our work handling the goods.

Shipping cost

The shipping cost for an order is charged at a cost of 59 SEK within Sweden and from 99 SEK to the rest of Europe.

Right of withdrawal/Complaint

According to the Distance Contracts Act, you have the right to return ordered, faultless goods without giving any reason within fourteen (14) days of receiving the goods (does not apply to specially ordered goods/order goods). To request a right of withdrawal according to the Distance Contracts Act, follow the return instructions on your order specification that is included in the package. We only accept returns where the products are unused/undamaged and the product packaging is unopened. Returning goods that are returned with reference to the Distance Contracts Act is at the customer's expense as the Distance Contracts Act does not give the customer the right to request a refund of costs for transport or other services performed. The customer is responsible for ensuring that the goods are well packaged and reach Melrose AB (www.MelroseBeautyStore.com) undamaged. For reasons of hygiene and health, the right of withdrawal only applies to unopened and unused hygiene products. If the packaging has been broken or the product has been used, the right of withdrawal ceases to apply. This applies to, for example, hair extensions, lashes, skin care products, as well as devices and accessories intended for close-to-the-body or cosmetic use. Unapproved returns will be returned to the customer for an additional shipping cost of SEK 99.

If you suspect that a product is faulty or has a manufacturing defect, please contact us by email at [email protected] as soon as possible after discovering the defect. Please attach a clear description of the problem and pictures or video showing the defect.

We make an initial assessment based on the material you submit. If the error cannot be determined digitally, we may ask you to send the product back for physical inspection and review. If the complaint is approved, we will compensate you in accordance with the Consumer Purchase Act – with repair, new goods or refund. If the complaint is not approved, the product will be returned to the customer. In such a case, you as the customer are responsible for the shipping costs for the return delivery.

We only accept complaints regarding manufacturing defects. Damage or problems that have arisen due to incorrect use, lack of care, external influences or normal wear and tear are not covered by the right to complain.

Complaints must be made within a reasonable time from the discovery of the defect, but no later than three years after purchase.

Payment

We offer payment via Klarna and PayPal. Available payment options are displayed in the checkout after identification and risk assessment. Payment is handled by the respective payment service. Questions regarding payment are referred to Klarna or PayPal.

Information

We reserve the right to make any printing errors, errors in information, or errors in specification on all items and services in our range. All images on our pages should be seen as illustrations, and we cannot guarantee that the images reflect the exact appearance and condition of the goods.

SMS sending

The mobile phone number you provide at checkout may be used for SMS notification of delivery or other communication regarding your order.

GDPR

Your personal data is handled in accordance with the applicable provisions of the General Data Protection Regulation (GDPR).

Dispute

Any disputes are primarily resolved in discussion with our customer service.

Force majeure

In the event of war, natural disaster, industrial action in the labor market, government decisions, non-delivery from subcontractors, cost-increasing circumstances, and a comparable event beyond our control which could not reasonably have been foreseen, and affects entered into agreements and commitments on our part, which means that we cannot keep said agreement/commitment, shall constitute grounds for us to be released from our obligations to fulfill said agreement.

MelroseBeautyStore.com's Privacy Policy

At MelroseBeautyStore.com we value your privacy and always strive for a high level of data protection. This privacy policy describes how we collect and process your personal data. It also describes your rights in connection with the processing of personal data.

Data Controller

Melrose AB, corporate ID number 556762-5503, is the data controller for the processing of your personal data and is responsible for ensuring that such processing takes place in accordance with applicable legislation.

Information collection

In order for you to be able to purchase our goods, we must collect and process certain personal data.

We collect information from you when you order products through our website, contact us via contact forms or when you sign up for our newsletter. The information collected when ordering a product includes your name, email address, phone number, IP address and address details. When signing up for newsletters and when using contact forms, we save your email address and name if provided.

Use of information

MelroseBeautyStore.com processes your personal data for various purposes. Mainly for the purpose of:

- Fulfill our obligations to you as a customer, such as completing purchases, invoicing and providing support.

- Enable general customer care and customer service, such as answering questions about products and being able to contact you in case of problems.

- Provide information by post, email, SMS/MMS and telephone regarding our products.

- Improve our customer offering, for example developing our products.

- Prevent fraud and perform risk management.

- Comply with applicable legislation, such as accounting laws.

The data can also form the basis for market and customer analyses, market research, statistics, business monitoring and business and method development related to the purchase of goods and services.

Legal basis for data collection

Purpose 1: To administer, develop and deliver our products and provide support

Legal basis: Completion of purchase agreement (purchase/sale conditions).

What personal data is stored: Name, address, gender, telephone number, IP address and email.

Purpose 2: To ensure that applicable Swedish legislation is complied with, such as the Accounting Act.

Legal basis: Obligation under applicable law.

What personal data is stored for this purpose: Name, address, telephone number and email.

Purpose 3: Information, communication and marketing of Melrose.se products via post, email, telephone and SMS/MMS. The data collected is usually only name and email.

Legal basis: Consent

What personal data is stored for this purpose: Name, address, telephone number and email.

How long do we store data about you?

Your personal data will only be stored for as long as there is a need to store it to fulfill the purposes for which the data was collected in accordance with this Privacy Policy. Melrose.se may store the data longer if necessary to comply with Swedish legislation or, where applicable, to safeguard legal interests.

Disclosure to third parties

We do not sell, trade, or otherwise transfer personally identifiable information to outside parties. This does not include trusted third parties who help us operate our website or business, with the requirement that those parties agree to keep the information confidential. We believe it is necessary to share information in order to investigate, prevent, or take action against illegal activities, suspected fraud, situations that pose a potential risk to a person's physical safety, violations of our terms, or other times when required by law.

Security & Information Protection

Necessary security measures have been taken regarding the storage of personal data by us and our partners. The personal data is stored within the EU.

Do we use cookies?

Yes. Our cookies improve access to our website and identify repeat visitors. In addition, our cookies improve the user experience by tracking and targeting user interests. Our use of cookies is not linked to any personally identifiable information on our website.

Unsubscribe

We use the email address you provide to send you information and updates regarding your order, occasional newsletters, related product information, etc. If you no longer wish to receive such communications, you will find information on how to unsubscribe at the end of each email.

Consent

By using our website, you agree to our privacy policy.

Privacy Policy Change

MelroseBeautyStore.com reserves the right to change and supplement the privacy policy as necessary.

Contact information

Please do not hesitate to contact us if you have any questions about this privacy policy or the processing of your personal data.

You have the right to withdraw all or part of your consent to the processing of personal data at any time. In accordance with applicable personal data legislation, you also have the right to receive information free of charge once per calendar year about the personal data we process about you, regardless of how it was collected.